Platform Terms of Service
All services provided by Pakhi Transport Pvt. Ltd. are subject to the following terms and conditions.
1 Pickup Location & Loading Responsibility
The customer must provide the correct pickup address and ensure goods are ready for loading. Pakhi Transport Pvt. Ltd. is not responsible for any delay, additional cost, damage, or loss due to incorrect information or unprepared goods.
2 Customer Information Responsibility
The customer must provide accurate and complete details (name, address, contact number, goods description, weight, value, etc.). Pakhi Transport Pvt. Ltd. is not liable for any loss or delay due to incorrect or incomplete information.
3 GST & Tax Invoices (RCM Applicable)
All services are provided under Reverse Charge Mechanism (RCM) where applicable. The customer is responsible for payment of applicable GST as per government rules. Any changes in tax regulations will be applicable as per government notifications.
4 E-Way Bill Generation & Submission
It is the customer's responsibility to generate a valid E-Way Bill before the movement of goods. Additional charges for E-Way Bill/transportation, if any, will be borne by the customer. Pakhi Transport Pvt. Ltd. will not be responsible for any fine, penalty or legal action for non-compliance.
5 Transit Time & Uncontrollable Delay
Transit time is an estimated time and not a guaranteed time. Delays may occur due to traffic, weather, strikes, natural calamities or any other unforeseen circumstances. Pakhi Transport Pvt. Ltd. is not responsible for any delay caused by such conditions.
6 PAN / GST Card Responsibility
It is the customer's responsibility to provide correct PAN or valid GST details. Incorrect PAN/GST details may lead to wrong invoice generation and Pakhi Transport Pvt. Ltd. will not be liable for any related issues.
7 Damage Policy
In case of damage, the maximum liability of Pakhi Transport Pvt. Ltd. is limited to: 40% of freight or 80% of declared value (whichever is lower).
8 GST RCM for Agriculture Products (Full Load)
For full load (Agriculture Products) — RCM will be applicable and 5% GST will be levied on RCM. However, on partial load/part load, 5% GST RCM is not applicable.